Article 1: General Provisions
The e-commerce website of Sisters Secret, a sole proprietorship (Eenmanszaak) with its registered office at Gildenlaan 119, 1951KR Velsen-Noord, Netherlands, registered with the Dutch Chamber of Commerce (KvK) under number 95726845, VAT number NL005170513B42, (hereinafter referred to as “Sisters Secret”) offers its customers the opportunity to purchase products from its online store.
These General Terms and Conditions (“Terms”) apply to every order placed by a visitor to this e-commerce website (hereinafter referred to as “Customer”). By placing an order through the Sisters Secret online store, the Customer expressly accepts these Terms, agreeing to their applicability to the exclusion of all other terms.
Article 2: Price
All prices are expressed in EURO, including 21% VAT and all other taxes or duties to be borne by the Customer. Delivery, reservation, or administrative costs will be stated separately before final checkout. For deliveries outside the European Union, additional costs such as import duties, customs fees, or transfer fees are the sole responsibility of the Customer.
Article 3: Offer
Despite the care taken in compiling the online catalog, information may be incomplete or contain errors. Sisters Secret is not liable for obvious material errors, typographical, or printing errors. The offer is valid while stocks last and can be modified or withdrawn at any time. For specific questions regarding product details or delivery, please contact our Customer Service at info@norisbridal.com.
Article 4: Online Purchases
4.1 The contract is concluded at the moment Sisters Secret sends a written order confirmation via email to the Customer. Sisters Secret reserves the right to refuse an order due to a serious deficiency by the Customer related to previous orders. 4.2 Payment Methods: Payments are processed securely via Mollie. The Customer can choose from methods including:
- iDEAL
- Credit Cards (Visa, MasterCard, American Express)
- Apple Pay & Google Pay
Article 5: Delivery and Execution
Delivery will take place at the address provided by the Customer. Visible damage or qualitative deficiencies must be reported promptly (within 3 days) to Sisters Secret. The risk of loss or damage passes to the Customer from the moment they (or a designated third party) physically possess the goods.
Article 6: Right of Withdrawal (Returns)
The provisions of this article apply only to Customers purchasing items online as consumers:
- 14-Day Period: The Customer has the right to withdraw from the contract within 14 calendar days without giving any reason. The period starts from the day the Customer receives the goods.
- Notification: To exercise this right, the Customer must notify Sisters Secret via an unambiguous statement (e.g., email or the return form).
- Return Shipping: The Customer must return the goods within 14 days after notifying withdrawal. The direct costs of returning the goods are borne by the Customer.
- Condition: Items must be returned in their original condition and packaging. If a product shows signs of wear, stains, or damage, Sisters Secret reserves the right to refuse the return or claim compensation for depreciation.
- Exclusions: The right of withdrawal does not apply to custom-made goods, clearly personalized items, or items where hygiene seals have been broken.
Article 7: Customer Service
The customer service of Sisters Secret can be reached via email at [Insert Your Email Address] or by post addressed to Gildenlaan 119, 1951KR Velsen-Noord, Netherlands.
Article 8: Privacy and Cookies
Sisters Secret respects the General Data Protection Regulation (GDPR), known in the Netherlands as the AVG. Personal data is processed only for executing the agreement and processing orders. For detailed information, please refer to our Privacy Policy and Cookie Policy pages.
Article 9: Applicable Law – Disputes
Dutch law applies exclusively to all agreements. In the event of a dispute, the courts of the Customer’s domicile in the Netherlands have jurisdiction. Customers may also use the European ODR platform: http://ec.europa.eu/consumers/odr/.
