GENERAL TERMS AND CONDITIONS – Sisters Secret
Article 1: General Provisions
The e-commerce website of Sisters Secret, a sole proprietorship (Eenmanszaak) with its registered office at Gildenlaan 119, 1951KR Velsen-Noord, Netherlands, registered with the Chamber of Commerce (KvK) under number 95726845, VAT number NL005170513B42, (hereinafter referred to as “Sisters Secret”) offers its customers the opportunity to purchase products from its online store.
These General Terms and Conditions (“Terms”) apply to every order placed by a visitor to this e-commerce website (hereinafter referred to as “Customer”). By placing an order through the Sisters Secret online store, the Customer expressly accepts these Terms, agreeing to their applicability to the exclusion of all other terms.
Article 2: Price
All prices are expressed in EURO, always including VAT and all other taxes or duties to be borne by the Customer. Delivery, reservation, or administrative costs will be stated separately before the final checkout. For deliveries outside the European Union, any additional costs such as import duties or customs fees are the sole responsibility of the Customer.
Article 3: Offer
Sisters Secret is committed to providing accurate information in its online catalog. However, obvious mistakes or errors in the offer are not binding. The offer is valid while stocks last and can be modified or withdrawn at any time. For specific questions regarding sizes, colors, or delivery, please contact our Customer Service at info@norisbridal.com.
Article 4: Online Purchases
The contract is concluded once the Customer completes the electronic ordering process and Sisters Secret sends an order confirmation via email. Payment Options: We offer secure payment methods via Mollie, including:
iDEAL
Visa, MasterCard, American Express
Apple Pay & Google Pay
Article 5: Delivery and Execution
Delivery will take place at the address provided by the Customer. Sisters Secret aims to deliver products within the indicated timeframe. Visible damage or qualitative deficiencies must be reported promptly (within 3 days) to Sisters Secret. The risk of loss or damage passes to the Customer upon physical possession of the goods.
Article 6: Right of Withdrawal (Returns)
The provisions of this article apply to Customers purchasing items online as consumers:
14-Day Period: The Customer has the right to withdraw from the contract within 14 calendar days without giving any reason. The period starts from the day the Customer (or a designated third party) receives the goods.
Notification: To exercise this right, the Customer must notify Sisters Secret via an unambiguous statement (e.g., email or return form).
Return Shipping: The Customer must return the goods within 14 days after notifying withdrawal. The direct costs of returning the goods are borne by the Customer.
Condition: Items must be returned in their original condition and packaging. If a product (e.g., a dress) shows signs of wear, stains, or hygiene issues, the return will be refused.
Exclusions: Custom-made or clearly personalized goods are excluded from the right of withdrawal.
Article 7: Warranty
Under Dutch law, consumers have statutory rights regarding the conformity of goods. Sisters Secret provides a legal guarantee for products that do not meet the expected standards. Any defects must be reported within a reasonable period (2 months) after discovery.
Article 8: Privacy
Sisters Secret respects the General Data Protection Regulation (GDPR) and the Dutch Privacy Law (AVG). Your personal data will only be used to process orders and improve our services. For more details, please refer to our dedicated Privacy Policy page.
Article 9: Use of Cookies
Our website uses cookies to optimize your user experience. Strictly necessary cookies are placed automatically. For analytical or marketing cookies, we request your prior consent via our cookie banner.
Article 10: Applicable Law – Disputes
Dutch law applies exclusively to all agreements. In the event of a dispute, the courts of the Customer’s domicile in the Netherlands have jurisdiction. Customers can also resort to the European ODR platform: http://ec.europa.eu/consumers/odr/.
